• Given the stay-at-home environment, total online holiday sales are forecast to jump by 40% this year to $234.9 billion.

 

  • Up to $70.5 billion worth of these holiday purchases are expected to be returned, creating challenges for retailers as a surge of products are pushed back into the supply chain—a process commonly known as reverse logistics.

 

  • E-commerce returns cause enormous stress to distribution networks, adding significant costs for retailers. For the average return, reverse logistics costs amount to 59% of the original sales price of the item.